Satisfaction Guarantee

All Crown & Bridge remakes will be at no charge with the following exceptions listed below.

• We inquired about the margin or impression but were instructed by the doctor or doctor’s staff to “do the best we can” and make the case.
• The doctor trimmed the die.
• The metal try-in was approved and returned to us for completion.
• Bridges where the pontic had not been extracted or allowed sufficient healing time prior to the impression being taken.
• Any crown fabricated under a partial/designed to an existing partial, where the actual partial is not provided to us.
• The redo case instructs for a shade that is different than the original.
• Remakes returned to us without the original restoration will be charged at 100% of the price. If the original restoration is returned to us at a later date, we will issue a credit to the doctor’s account.

All Removable remakes will be no charge if received within 30 days of the invoice date, with the following exceptions listed below. Remakes received after 30 days from the invoice date will be on a case by case basis.

• We inquired about the impression, but were instructed by the doctor or doctor’s staff to “do the best we can” and make the case.
• We requested a try-in, but the doctor refused and instructed us to complete the case.
• The master model was provided to us by the Doctor.
• Complete dentures (immediate or otherwise) that were not fabricated with a wax try-in.
• The redo case instructs for a shade that is different than the original.

Remakes returned to us without the original restoration will be charged at 100% of the price. If the original model and restoration are returned to us at a later date, we will issue a credit to the doctor’s account.

Any case stopped mid-production will be charged based on the amount of work completed at the time the call to stop the case was received.

The cost of crown, bridge, and removable restorations cannot be refunded (i.e., a refund check). If a case is rejected rather than a remake, we will issue a 50% credit to the dentist’s account balance when the case in question qualifies according to the policy listed guidelines. The restoration must be returned with the original impression and model work.

We guarantee our work to be free from defects in materials and craftsmanship, as provided below. All crown, bridge, and removable dental restorations will be constructed using the appropriate materials and the best practices of any well-run dental laboratory and will conform to the written specifications provided with each work order.

Any crown or bridge restoration that meets the qualifications for remake and experiences a defect in materials or workmanship within a period of five years will be remade at no cost. Any removable restoration that meets the qualifications for remake and experiences a defect in materials or workmanship within a period of one year will be repaired or remade, at our discretion, at no cost.